Orders & Shipping

Q: This is a gift, and I don't want the person to see how much I paid. Can you omit the sales receipt? For customer service purposes, all packages contain a packing slip that details the contents of your order. However, the slip doesn't include pricing, so your secret is safe with us.

Q: My order arrived and it's incorrect. What should I do? If you receive your package and it's missing an item, or you receive the wrong item, contact us at comms@tasteselectrepeat.com and include photographs of the item(s) you received, your packing slip, and the label on the package. We will open an investigation to verify your claim, and work with you to resolve the situation as per our Refund Policy.

Q: I ordered and forgot to use a discount code. Can you apply it? We don't apply discount codes retroactively.

Q: I placed two orders, can you combine them? No. However, we can cancel your orders so you can create a new one. Keep in mind, stock levels change and a product may go out of stock before you're able to complete a new order.

Q: I gave you the wrong delivery address. Can you change it? Yes, if you contact us before it's left our facility. If the delivery cost increases, you'll be asked to pay the difference. If it's en route to you, you can reroute it to a different address, a pick-up location, or change the delivery date. Your delivery confirmation emails will include instructions on how to do this.

Q: I'm trying to use multiple discount codes at once but it's not working. What gives? Only one discount code can be used per order.

Q: My order has a tracking number but there's no delivery date. What's going on? We're preparing it. It takes 2-4 business days for us to prep your order. This isn't fast food. Hold tight, meditate, and get your Chi right. A little patience goes a long way.

Q: My order is en route but it's delayed. What should I do? Be patient. We know it's hard, but delivery delays are normal, and almost always get sorted out by the carrier. Besides, if it turns out your package is lost or damaged, we have you covered. If you call the carrier, you're going to waste a lot of time without getting a resolution. We do not recommend filing a claim. Only one party can file a claim so, if you do that, it prevents us from filing and being reimbursed. If you file a claim, you're responsible for resolving it.

Q: My package appears to be damaged, should I refuse it? No. Once you complete your purchase, the product(s) belong to you. We arrange delivery as a service to you, and the carrier is responsible if damage occurs in transit. To avoid restock fees, inconvenience and delays, you're better off accepting the package. In all likelihood, most of your products will be intact. Email us pictures of the unopened damaged box (if damage is visible upon delivery), the damaged products (once you open your package), and your packing slip and we will help you resolve the situation as per our Refund Policy.

Q: How many times will you attempt to deliver my package and what should I do if no one will be there to receive it? The carrier will make three attempts to deliver your package. If you miss them, it will be returned to us and subject to our Refund Policy. If you don't think someone of legal age will be present to receive your package, we recommend you contact the carrier (there will be instructions in your delivery emails) and change your delivery date or redirect your shipment to a local pick-up location. With most carriers, it's much easier to change this information online than it is over the telephone.

Q: I missed my deliveries and now my package is being returned to you. What are next steps? Please review our Refund Policy for full details. Assuming your package is returned intact, we will issue you a refund. We don't refund delivery fees and we charge a $10 restock fee to help cover the cost of the return. If you still want the item, the fastest way to get it is to place a new order.

Membership - The Booster Box

Q: How does it work and when will I get my first order? When you sign up for the Booster Box, your membership is approved immediately. You can begin enjoying all the benefits of being a Friend of the Program. Your first Booster Box transaction will be for $0. If the current release is in stock, we'll then process a second transaction (with free shipping), and send your order the same week. If we're out of stock, you'll receive your next order after we announce the next release (in 1-3 months). You can skip new releases or pause your subscription anytime. No pressure. 

Customer Service & Returns

Q: I'm using your chat function but no one's responding. Where ya at? If we miss you on the chat, we'll respond via email as soon as we can. If you prefer email, contact us here.

Q: I have buyer's remorse so I'm about to send you a nasty email. Squeaky wheel gets the grease, right? Please don't. Take 10 deep breaths and practice some loving-kindness. We want you to have a great experience but the customer isn't always right. If you have a legitimate problem, we'll do everything we can to make it right. If you send us a spicy email that's wildly disrespectful, we reserve the right to deactivate your account.

Additional Services

Q: I'm looking for a retailer to help with a single barrel. Do you do that? Yes. Contact Us and select Barrel Pick from the drop down menu.

Q: I need to send a client/friend something special. Do you do gifting? Yes. Contact Us and select Gifting / Event.

Q: Our company's involved in the spirits industry. Can you help with noncommercial fulfillment, logistics and compliance? Yes. We facilitate the delivery of products and samples that require 3-tier compliance. We can acquire your items, package them with inserts and written materials, and deliver them to media, press, collaborators and clients. Contact Us and select Fulfillment Services.